Air Purifiers

This section comprises of common questions on our air purifiers. iVIva seeks to clarify doubts and ensure all customers to understand the purification functionality and specifications before purchase. If you have not find any answers in this section, please do not hesitate to contact us.
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1) What are the difference term called between Air Purifiers and Ionizers?
2) What are the other type of equipments in the market that cleans air?
3) Do Air Filters, Air Humidifiers, Air Ionizers work the same?
4) What Air Purifier products does iViva offers?
5) Where does NeoTec Purifier originate from?
6) Where can we buy these air Purifiers?
7) Is there a product warranty?
8) I notice there are filter plates in the purifiers, how often do I need to clean them?
9) Whats so special about XJ-3000C and XJ-3800 models?
10) What is HEPA filter?
11) Can I purchase the filter?
12) Are there any negative effects using Neotec air purifier?
13) Does NeoTec air purifier generates excessive Ozone?

 
What are the difference term called between Air Purifiers and Ionizers?
Air purifiers are a common term for refering to equipments that purify air. As we know, there are many methods in purifing air, one of them is "Ionization". These equipments functions with this technology are often called "Ionizers", also normally described as Air Purifiers for easy market reference.

 
What are the other type of equipments in the market that cleans air?
As far as what we know, there are many units in the market such as Air Filters, Humidifiers, Ionizers and others. Generally, air purifiers have drawn attention to those who are concern about their family's and own health.

 
Do Air Filters, Air Humidifiers, Air Ionizers work the same?
Not exactly, Air Ionizers has a filtering process called "Ionization". For more details, you can check out in the technology section. Air Ionizers ionize harmful and dirty particles in the surrounding air flow, providing one of the best methods in cleansing and enhancing the air quality. Air Humidifiers humidify air flow, ususally deploy in air-conditional areas which often generates fragrant solvent to add aromatic and flowery to the environment, but does not absorb the particles. Air filters are filters that absorb and consolidate waste particles, often heavily operate by air suckation and circulation process. Different types of air puifiers cleanise air effectively in various coverage.

 
What Air Purifier products does iViva offers?
No, currently we carry only Air Purifers ( Ionizers). Ionizers are among the air purifing units highly popular in United States and other countries, as it has scientifically proven to improve health. We currently offer Neo Tec Purifiers, their models "XJ-series" are easily recognise in the market.

 
Where does NeoTec Purifier originate from?
XJ-series Purifiers are assistantly designed by the Japanese to operates practically for homes, office and vehicles, seperately or generally and safely in most environments. Neo Tec Electron with technical assistance from IZUMO TAKAHASHI Co. Ltd., Japan continuously develop new products catering to modern life style.

 
Where can we buy these air Purifiers?
There are current three channels:
You can check with the retailer shops for item availiability if you wish to travel there conveniently.
Items are also available on Ebay.com.sg
You may also like to order through iViva website, our sales representatives will attend your needs.

You may buy them from our exclusive purifier resellers and retailers in Singapore, located at our reference site here. Additionally, there are some seasonal promotions in the year.

 
Is there a product warranty?
Yes of course, the XJ-series Air purifier comes with either 6 or 12 months warranty depending on the item type, and based on receipt purchased date. Product purchase has first 14 day item serviceability exchange within Singapore. Please check out with your sellers for warranty upon purchase. iViva is responsible for covering the distribution and warranty services for Neotec Air Purifiers in Singapore.

 
I notice there are filter plates in the purifiers, how often do I need to clean them?
Depend on individual preference and usage, some users may operate their purifiers 24/7 and are recommended to clean every bi-monthy or monthly. Irregular cleaning of the purifier results in functioning less effectively and may risk damaging its internal. Using the same theory like vaccum cleaners, purifier needs to be maintained periodically.

 
Whats so special about XJ-3000C and XJ-3800 models?
Unlike the other "non-hepa" XJ-series Air Purifier models, which has only one layer of filter, the XJ-3000C and XJ-3800 both have multiple layers which perform better role in air purifing. 3 layers High Performance "HEPA" filter effectively removes super fine particles up to 0.03 microns, excellent dust collection rate up to 99.97%. The thickened filter core increases filtering surface and extends the life time of filter core to 2 years. The XJ-3800 has an UV filter as well. You may check out Hepa Air Purifier products here for more details.

 
What is HEPA filter?
HEPA filter also known as High Efficiency Particulate Air Filter usually employs a fan drawing air through a filter. HEPA air filters can only effectively remove particles of larger than 0.3 microns from our air. And most of the airborne pollutants and irritants are smaller than 0.3. Also, with HEPA filter substantial portion of the airborne particles flowing through our rooms remain unfiltered. Only the air that passes through a HEPA filtering unit is cleaned. Current models inherit this features are both XJ-3000C and XJ-3800 purifiers

 
Can I purchase the filter?
Only the "Hepa filters" are needed to be replaced and can be purchased, are the XJ-3000c and XJ-3800 models. (New filter lasts 15,000 hours for normal usage - for room often filled with smoke , the filter lasts 8,000 hours). Currently, there are no replacement for filters for the other "non-hepa" XJ-series Air Purifiers, as their filters are design for one or two layer type.

 
Are there any negative effects using Neotec air purifier?
To know the nature of our world and understand its relationship with Air purifier, click here.
Since NeoTec purifiers are negative ion air purifiers, it does not present any negative side effect. Instead users will live more healthy with our air purifiers.

 
Does NeoTec air purifier generates excessive Ozone?
All NeoTec air purifiers are not OZONE generator. They are negative ions purifiers that produce very minimum amount of Ozone, so basically free from Ozone effects. It only produces Ozone level of at most 0.02 to 0.015 ppm in rooms 100-500 square feet based on High setting. Some purifiers have Low setting switch which can generate lower ozone level. Individuals with interests on NeoTec purifiers, but have a history of respiratory disease, should consult their doctor about possible sensitivity to very low ozone before using negative ions purifiers.

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